Our team at TPXimpact have been sharing experiences as part of Mental Health Awareness Week and I was asked if I’d share my own story and experiences with mental health. I’ve talked in different places before about what it’s like to be more of an introvert and someone who leads…

I’m just in the process of confirming more speaking and events tied to the launch of Multiplied. …

It’s been a few weeks now since Multiplied was released and the response has been really positive so far. With the backing of TPXimpact behind the book we were able to send out preview copies which people have been sharing pictures of as they’ve arrived this week. …

Way back in my end of year reflections for 2019 I said it was an ambition to write a book. Obviously the world then changed rapidly a few months later in 2020 and this was the last thing on my mind as we all lived and worked through the Covid-19…

People can find purpose doing meaningful work, especially when that work is shared with others. But importantly, you are not your work. I think many people, designers especially, struggle with the connection between their work and how they feel about themselves. If you come to a point where your work…

When designing services, one of the biggest challenge teams face is finding the right perspective to work from. As I shared recently, something I’m talking about a lot right now is the idea of working from ‘mezzanine levels’. …

Something I’ve been reconsidering recently is the idea of ‘as-is’ work in service design, especially how this is part of discovery work. Teams have to decide how much time to spend on understanding what happens now, and how much detail they then usefully capture in discovery artefacts. I’ve seen teams…

The description of ‘could-be-anywhere-ness’ caught my attention recently in this article about the plans to redevelop the centre of Coventry. The point being made here is that a lot of place redevelopment, especially towns and cities, is generic. …

Don’t forget how fast things change, how quickly people change what they do as they conform and shape themselves from all that’s around them. — Tony Benn The biggest challenge an organisation faces is what it doesn’t know. Back in 2019, I first wrote about the idea of what it…